£199 - £1000
Rachel Allan, Angel Forever and Dynasty
5 stars - based on 150+ customer reviews

Stardust Text line 07969475892
 
Email: info@stardustboutique.com
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Shopping Bag: 0 - £0.00

FREQUENTLY ASKED QUESTIONS

Below are the answers to some of the most common questions we are asked by our customers. If you can’t find the answer to your question on this page, please don’t hesitate to contact us, we are more than happy to help.

ABOUT STARDUST BOUTIQUE

What is Stardust Boutique

Stardust Boutique is a dress boutique based in Swansea, Wales UK since 2011. We are forever increasing our range of beautiful dresses from many major evening wear design labels; we are proud to be the exclusive Jovani stockists for Wales.

What designer brands does Stardust Boutique sell?

At Stardust boutique we are authorised stockists of many designer dress brands including:
Dynasty
JVN
Jovani


We are always on the look out to stock new dress brands. If you are a designer dress brand and would like to talk to us about stocking your dresses please don’t hesitate to Contact Us.

Are you official stockists of the designer dress brands that you sell?

Yes, we are Official stockists of all designer dress brands that we stock and sell at Stardust Boutique. We are proud to say that we are the exclusive stockist of Jovani dresses in Wales.

Do you hire dresses?

No, we don’t offer a hire service on any of our dressesas the brands we stock do not allow this.

Where is your dress boutique?

Our dress boutique is situated in Swansea, Wales.

Stardust Boutique
102-104 Eversley Road 
Sketty, 
Swansea 
SA2 9DF
UK

Come and visit us. We are open Tuesday – Saturday 12pm to 6pm. 
We are open Sundays by appointment only.

I have found the dress I want but it is a lot cheaper on American websites. Why is this?

Dresses often appear cheaper on International websites because they do not include the 20% VAT charges that we have in the UK. If you order from an International website, when it arrives at your door, or even before, it comes with a bill from HMRC, which will include VAT, import tax and a handling fee. You may also pay shipping charges. This actually makes the dress more expensive than buying from us directly, and you are not protected by the distance selling regulations when you purchase internationally should you need to return an item.

Sometime dresses appear very cheap indeed and are copies of our designers’ dresses, by counterfeiters illegally using their images. Here is an example of a dress that someone ordered for their prom at a ‘bargain’ price, and what they actually received:
Stardust Boutique Official Stockist of Designer Dresses

More often than not these dresses are not what they appear, and some do not even turn up in time for the event. We have seen young ladies spend their prom budget on these dresses and then struggle to find something at the last minute because they have been let down.

Do you have any social pages?

Yes, you can find us on the below:
Stardust Boutique on Facebook - Like Us HERE
Stardust Boutique on Twitter - Follow Us HERE
Stardust Boutique on Instagram - Follow Us HERE
 

YOUR ORDER

How do I know if the dress that I want is in stock?

Please enquire about stock availability prior to ordering since every dress has different availability.
Please feel free to contact us via:
Phone: 01792 203003 or 07969475892
Email: info@stardustboutique.com
Live Chat: Positioned at the bottom right of our website. If the chat facility says we are online, say hello to us.
Customer Service Hours
Phone: 01792 203003 Tuesday - Saturday 12pm-6pm and 07969475892 7 days a week
Email: We guarantee to respond to and resolve all enquiries within 48 hours
Live Chat: Positioned at the bottom right of our website. If the chat facility says we are online, say hello to us.

How do I know if you have received my order?

Once you have placed an order with us at www.stardustboutique.com you will receive an email confirmation confirming your order and payment.
 

DELIVERY

What are the delivery costs?

UK: £9.99
Europe: £14.99
Worldwide: £24:99
Please note: delivery charges are not refunded.

Which postal service will deliver my order?

Gowns are shipped via Royal Mail Special Delivery and are safely packaged in Royal Mail Special Delivery packaging.

When will you despatch my order?

Items purchased from us before 3pm Monday - Friday are despatched within 3 working days from when payment has been received (excluding bank holidays).

When will I receive my order?

You will receive your order 24 hours after we have despatched the item.
Items purchased from us before 3pm Monday - Friday are despatched within 3 working days from when payment has been received (excluding bank holidays).

What happens if I don’t receive my order?

If you don't receive your order within 4 working days after despatch, please contact us via any of the contact details below.
Phone: 01792 203003 or 07969475892
Email: info@stardustboutique.com
Live Chat: Positioned at the bottom right of our website. If the chat facility says we are online, say hello to us.
Customer Service Hours
Phone: 01792 203003 Tuesday - Saturday 12pm-6pm and 07969475892 7 days a week
Email: We guarantee to respond to and resolve all enquiries within 48 hours
Live Chat: Positioned at the bottom right of our website. If the chat facility says we are online, say hello to us.

Where do you deliver to?

We deliver Worldwide, but if you are in a country outside of the UK we recommend getting in contact about delivery

Can I have my order delivered to a different delivery address other than my billing address?

Yes, this option is available during the ordering process.

What happens to my order if I’m not in when the postal service try to deliver to my address?

If you are not in when Royal Mail try to deliver your order, it will be sent to your local Royal Mail delivery office for you to collect. Royal mail will post information regarding collection through your letter box. Alternatively you can call Royal Mail on the number on the slip to arrange a redelivery.
 

PAYMENT

Is the checkout secure?

Yes. Our preferred payment method is PayPal. Should you wish to pay with your credit/debit card paypal provides you with the alternative to enter your card details. You do not need a paypal account for this nor will you need to create one. 
All payments are safe and secure and guaranteed with PayPal. We do not store credit card details nor do we share customer details with any 3rd parties.

Do I have to create an account on the Stardust Boutique website to place an order?

Yes, you will need to set up an account to place an order on our website www.stardustboutique.com. Creating an account with us will offer further benefits such as;
Speedy checkout process. Next time you place an order with Stardust Boutique there will be no need to input you name, email address, postal address or delivery address (unless you wish to change your delivery address).

Can I place my order and pay over the phone?

Yes. We are more than happy to help. 
This service is available Tuesday – Saturday 12pm to 6pm

01792 203003 – Calls are charged at normal UK national rates

How can I pay?

We currently offer two payment methods in order for you to place an order with us:
•    PayPal
•    Credit / Debit Card over the phone

If you don’t have a PayPal account and would like to place an order through our website using your credit / debit card, this can be done securely via PayPal. There is no need to have or create a PayPal account, simply follow the simple steps via PayPal when checking out.

I am having problems making a payment, what should I do?

We are very sorry to hear that you are experiencing difficulties placing an order on our website. Please contact us and we gladly help you.
Please feel free to contact us via:
Phone: 01792 203003 or 07969475892
Email: info@stardustboutique.com
Live Chat: Positioned at the bottom right of our website. If the chat facility says we are online, say hello to us.
Customer Service Hours
Phone: 01792 203003 Tuesday - Saturday 12pm-6pm and 07969475892 7 days a week
Email: We guarantee to respond to and resolve all enquiries within 48 hours
Live Chat: Positioned at the bottom right of our website. If the chat facility says we are online, say hello to us.
 

RETURNS

Can I return an item?

Yes. Occasionally you may find a dress to be unsuitable. If this happens, you must contact us with notice of cancellation in writing within 7 days after the goods are received, and return the item within this time period. Please note that we will not refund any items sent outside this time period.

Items must be returned via Royal Mail Special Delivery to:
Stardust Boutique ltd
102-104 Eversley Road
Sketty
SA2 9DF

How do I return an item?

Please contact us with notice of cancellation in writing within 7 days after the goods are received, and return the item within this time period. Please note that we will not refund any items sent outside this time period.

Please email: info@stardustboutique.com to contact us with regards to returning an item.

Items must be returned via Royal Mail Special Delivery to:
Stardust Boutique ltd
102 Eversley Road
Sketty
SA2 9DF

Postal costs will not be refunded.

Please ensure you value the item accurately when arranging for delivery back to us, as we cannot be held responsible should the item be lost in transit. 

Please allow us 10 days to process your refund. 

Consumers are under a duty to take reasonable care of the goods while in their possession. Item will be inspected, and should the item show signs of fake tan, deodorant marks, make-up, staining, tears etc, we will consider that you have not taken the expected reasonable care of goods and a refund will be refused.

This returns policy ensures a fair policy. It complies with the Distance Selling Regulations 2000 and does not affect your statutory rights. Should you have any enquiries about returns, please do not hesitate to contact us.
This returns policy is for website sales only. We do not accept store returns.

What happens if I receive a damaged item?

In the extremely rare occasion that you have received a damaged gown, firstly, we are very sorry to hear this. We fully check all dresses before we despatch them to you. Please contact us asap regarding this matter.
Please feel free to contact us via:
Phone: 01792 203003 or 07969475892
Email: info@stardustboutique.com
Live Chat: Positioned at the bottom right of our website. If the chat facility says we are online, say hello to us.
Customer Service Hours
Phone: 01792 203003 Tuesday - Saturday 12pm-6pm and 07969475892 7 days a week
Email: We guarantee to respond to and resolve all enquiries within 48 hours
Live Chat: Positioned at the bottom right of our website. If the chat facility says we are online, say hello to us.